Fully managed cloud hosting

LinuxCloudVPS managed service coverage

All virtual servers purchased before June 1st 2023 at LinuxCloudVPS are fully managed. This means that we will fully support all the software installed on your server after it was provisioned including any control panels such as cPanel/WHM, Webmin/Virtualmin or DirectAdmin.

All virtual servers purchased after June 1st 2023 are SELF-MANAGED. You will be responsible for all installations, updates, maintenance of software on your server. We will only be able to assist with infrastructure issues.

NOTE: Custom configuration and installation of 3rd party services/applications is only supported on a "best effort" basis. We will try to help you out with a 3rd party service/application but we cannot guarantee that we will be able to fully support it.

LinuxCloudVPS managed support availability

We are available 24 hours per day, 7 days a week, 365 days per year to help you with any aspect of using and/or configuring your server. Our support is done via Email/Ticket system or via Live Chat.

LinuxCloudVPS included managed support services

Our managed support includes the following:

  • Hardware monitoring, maintenance and replacement
  • Network monitoring, management and availability
  • IP address provisioning/removal
  • Reverse DNS pointer changes
  • Firewall management
  • Installation of cPanel/WHM, Webmin/Virtualmin or DirectAdmin
  • Initial control panel and server optimization
  • Initial security hardening
  • Free Migration from your old host. The following migration types are supported:
    • From a DirectAdmin server to a DirectAdmin server
    • From a cPanel server to a cPanel server
    • From a DirectAdmin server to a cPanel server
    • From a Webmin server to a Webmin server
    • From a Webmin server to a server with no control panel
    • From a server with no control panel to a Webmin server
    • From a server with no control panel to a server with no control panel
  • Best effort guarantee for 3rd party applications and services

If you have any questions about our support coverage or you need any additional information or assistance, then please send an email or submit a support ticket via our helpdesk system.